Privacy Policy

At Talk 2 Me, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our live chat software and services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Account Data: When you register, we collect your name, email address, company name, and password.
• Communication Data: We store the chat transcripts, messages, and files transmitted through the Talk 2 Me widget between you (the agent) and your website visitors.
• Technical Data: We automatically collect technical information such as IP addresses, browser types, operating systems, and session timestamps to ensure the security and functionality of the widget.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use information collected to:

• Create and manage your account.
• Facilitate real-time chat between you and your customers.
• Process payments and subscriptions securely (via our third-party payment processor, Stripe).
• Monitor and analyze usage and trends to improve your experience.
• Prevent fraudulent transactions and monitor against theft.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process or to protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), data analysis, email delivery, and hosting services (Supabase).

4. Data Security & Storage

We use administrative, technical, and physical security measures (including Row Level Security databases) to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Rights of Your End Users (Website Visitors)

As a client using our widget, you act as the "Data Controller" for the visitors on your website, and Talk 2 Me acts as the "Data Processor." You are responsible for ensuring that your use of our widget complies with applicable privacy laws (such as GDPR or CCPA) and that you have obtained the necessary consent from your visitors to collect and process their chat data.

6. Contact Us

If you have questions or comments about this Privacy Policy, or if you would like to request the deletion of your account and associated data, please contact your account administrator or email our support team.